Refund Policy

Thank you for making your purchase from Amara Cape Town.

We hope you are completely satisfied with your order. However, if for any reason you are not satisfied, you may return your item in accordance with the policy below.

RETURN ELIGIBILITY

To be eligible for a return, items must meet the following conditions:

The product must not have been used, worn, or washed.
All original tags, packaging, and accessories must be included.
Items must be returned in the same condition in which they were received.
Returns that do not meet these conditions will not be accepted or refunded.

Please note: Items marked Final Sale, Seasonal Sale, or Personalized are not eligible for return or refund.

RETURN PERIOD

You may request a return within 30 days of receiving your order.

Any return request submitted after this period will not be accepted.

RETURN PROCEDURE

To initiate a return, please contact our customer service team at info@amaracapetown.com and provide the following information:

Your order number
The reason for the return
A photo of the product (and any defect, if applicable)
Your full name
Your shipping address

Once your request has been reviewed, our team will provide you with detailed return instructions, including return authorization and the address of our logistics warehouse where the return must be shipped.

Returns sent without prior authorization will not be accepted or processed.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer.

Depending on the location of our logistics warehouse and your country of residence, shipping costs may vary.

We recommend using a shipping service that provides tracking information to ensure that your package is successfully delivered.

Amara Cape Town cannot be held responsible for returns that are lost, delayed, or shipped without tracking.

A processing and restocking fee, generally €10 per returned item, may be applied to cover administrative and logistical costs.

REFUNDS

Once your return has been received and inspected, we will send you a confirmation email.

If your return is approved:

The refund will be issued to the original payment method used for the order.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs and any applicable processing fees are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact our customer service team within 5 days of receiving your package.

Please include:

Clear photos showing the issue.
Your order number.
A brief description of the situation.

Our team will promptly review your request and, depending on the circumstances, offer you a replacement or refund.

Claims submitted after the 5-day period may not be accepted.

CANCELLATIONS

Orders are processed automatically to ensure fast preparation and shipment.

We recommend contacting us within one hour of placing your order if you wish to modify or cancel it.

However, we cannot guarantee that an order can be modified or canceled after this period, as it may already be in preparation or have been handed over to our shipping carrier.

If the order has already been shipped, cancellation can no longer be guaranteed. In this case, you may submit a return request in accordance with this policy after receiving your order.

IMPORTANT INFORMATION

All returns must be sent only to the address provided with your return authorization.
Packages sent to any other address may be refused.
Refunds are issued only after the returned items have been received and inspected.

LEGAL NOTICE

This Return and Refund Policy has been established in accordance with the rules applicable to e-commerce and takes into account our international logistics organization.

By placing an order with Amara Cape Town, you acknowledge that you have read and accepted this policy in its entirety.

Martine de Lyon

Customer Service: info@amaracapetown.com