Terms of Use

Terms of Service

Welcome to Amara Cape Town. These Terms of Service cover your use of amaracapetown.com and any purchase you make on it. Please read them carefully before you buy. You'll need to accept them to place an order.

These Terms follow South African law, in particular:

  • Consumer Protection Act 68 of 2008 (CPA)
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • Protection of Personal Information Act 4 of 2013 (POPIA)

Nothing in these Terms limits the rights you have as a consumer under South African law.

1. Definitions

  • Consumer or customer: a person who buys products from us for personal use, not for business purposes.
  • Seller, we, us: Amara Cape Town, as identified in section 2.
  • Day: a calendar day, unless we say "business day".
  • Terms: this document.

2. Who we are

As section 43 of ECTA requires, here are our details:

3. Scope

These Terms apply to all sales made through amaracapetown.com. Each purchase is governed by the version of these Terms published when you place your order.

You must be 18 or older and legally able to enter into a contract to buy from us.

If a court finds any part of these Terms invalid, the rest of the Terms will still apply.

4. Products and offers

Every product comes with a description of its main features. Our photos show the products as accurately as possible. There may still be slight differences in colour or shade because of lighting, your screen settings or production batches. These small differences don't affect your rights under your warranty (see section 10).

Offers and promotions are valid for as long as they appear on the website or while stocks last, as stated for each offer.

5. How to place an order

As section 43 of ECTA requires, here are the steps to place an order:

  1. Choose your products and add them to your cart.
  2. Enter your delivery and billing details.
  3. Choose your payment method.
  4. Review your order summary. Before you confirm, you can check and correct any mistakes in the details you've entered, or cancel the order.
  5. Accept these Terms and click the button to complete your purchase.

The contract is formed once your payment is complete. We'll then email you an order confirmation with a summary of your purchase and a link to these Terms. We keep an electronic record of the contract, which you can request at any time by emailing info@amaracapetown.com.

The contract is in English.

6. Prices

  • All prices are shown in South African Rand (ZAR).
  • Shipping is free, as explained in our Shipping Policy.
  • The price that applies is the price shown on the website when you place your order. That price won't change after you buy.

Pricing errors: if a technical or human error means a product is shown at an obviously incorrect price (for example, one that's clearly out of proportion to its real value), we'll let you know before we ship it. You can then either confirm the purchase at the correct price or cancel it and get a full refund of everything you paid.

7. Payment

You pay when you place your order, through secure payment providers. We accept the payment methods shown at checkout.

We do not store your full card details.

We may cancel an order if there are reasonable grounds to suspect fraud or misuse of a payment method, or if a product isn't available. If that happens, we'll let you know and refund everything you paid, without delay.

8. Shipping and delivery

We prepare orders within 1–2 business days. Delivery then takes another 9–15 business days, which means around 11–17 business days in total. In any case, we will deliver within a maximum of 30 days of your purchase, as section 46 of ECTA requires.

We're responsible for your order until it's delivered to you. You can find all the details in our Shipping Policy.

9. Returns and cancellations

You have 30 days from receiving your order to return it without giving a reason. This is longer than the 7-day cooling-off period in section 44 of ECTA. This also applies to sale items and products bought with a discount code.

Under section 42 of ECTA, the following can't be returned just because you've changed your mind:

  • Personalised products
  • Products that can't be returned for hygiene reasons if they've been unsealed or used after delivery

We'll refund everything you paid, including the original standard delivery fee, within 14 days of you telling us you want to return the item. You pay the return shipping, unless the product is faulty or isn't what you ordered.

You can find all the details and the cancellation form in our Refund and Returns Policy.

10. Warranty

All our products come with the implied warranty of quality in section 56 of the CPA, which lasts 6 months from delivery. If a product is faulty, you can choose a repair, a replacement or a full refund, at no cost to you.

11. Intellectual property

All content on amaracapetown.com, including text, photos, logos and designs, belongs to Amara Cape Town or its licensors. You may not copy, distribute or change any of it without our written permission.

12. Customer service and complaints

You can send any question, complaint or claim to info@amaracapetown.com. We usually reply within 24 hours on business days, and always within 30 days.

If you're not happy with our response, you can contact:

  • The Consumer Goods and Services Ombud (CGSO): www.cgso.org.za
  • The National Consumer Commission (NCC): www.thencc.gov.za
  • The consumer protection office in your province

13. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be handled by the South African courts that have jurisdiction, in line with consumer protection law.

14. Changes to these Terms

We may update these Terms to reflect changes in the law or in our business. Changes only apply to orders placed after they're published. Earlier orders are governed by the version in force when they were placed.

Last updated: 8 October 2026

Contact us

Email: info@amaracapetown.com
Website: amaracapetown.com
Customer service hours: Monday to Friday, 9:00–18:00 Β· Saturday and Sunday, 10:00–15:00 (South African Standard Time, SAST)
Average response time: within 24 hours on business days