Terms of Use
ARTICLE 1 – DEFINITIONS
In these Terms and Conditions of Sale, the following terms shall have the meanings set out below:
Consumer: Any natural person purchasing products from Amara Cape Town primarily for personal, household, or private use and not for resale or commercial purposes.
Customer: Any person who purchases or agrees to purchase products through the Amara Cape Town online store.
Company / Amara Cape Town: The online retailer operating the website and offering products for sale to customers.
Distance Contract: A contract concluded between Amara Cape Town and a customer through an organized online sales system without the simultaneous physical presence of the parties.
Business Day: Any day other than a Saturday, Sunday, or public holiday in South Africa.
Remote Communication: Any means of communication that allows a contract to be concluded without the physical presence of the parties, including the website and email.
ARTICLE 2 – SCOPE OF APPLICATION
These Terms and Conditions apply to all purchases made through the official Amara Cape Town online store.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
If any provision of these Terms and Conditions conflicts with a mandatory provision of applicable South African law, the mandatory legal provision will prevail.
These Terms and Conditions should be read together with our Privacy Policy and Return and Refund Policy.
ARTICLE 3 – OUR PRODUCTS
We make every reasonable effort to ensure that product descriptions, images, colors, sizes, and other product information displayed on our website are accurate.
However, colors and visual appearance may vary depending on your device, screen settings, lighting, or other technical factors.
Product descriptions, photographs, specifications, and availability may be updated from time to time.
Amara Cape Town reserves the right to discontinue products or limit quantities available for purchase based on stock availability.
ARTICLE 4 – ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
Amara Cape Town reserves the right to accept or decline an order where permitted by applicable law, including in circumstances involving product availability, pricing errors, suspected fraud, payment issues, or other legitimate reasons.
An order is considered accepted once payment has been successfully processed and an order confirmation has been issued.
You should carefully review your order before completing your purchase, as changes or cancellations may not be possible once processing has begun.
Your purchases are subject to our Return and Refund Policy available on our website.
You confirm that products purchased are intended primarily for personal use and not for unauthorized resale.
4.1 ORDER MODIFICATIONS
After placing your order, you may contact us within one hour to request a change to:
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Delivery address
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Products
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Size
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Color
All requests must be sent to:
Please include your order number.
After this period, the order may have entered our fulfillment process and changes can no longer be guaranteed.
Once an order has been shipped, it cannot be modified.
ARTICLE 5 – RETURNS AND CANCELLATIONS
Our return and refund procedures are governed by our Return and Refund Policy.
Customers should review the Return and Refund Policy before placing an order.
Where a return is permitted, the customer may be required to contact our customer service team before sending the product back.
Returns must be sent only to the return address provided by Amara Cape Town.
Products returned without prior authorization may be refused.
5.1 RETURN CONDITIONS
Unless otherwise required by applicable law, returned products should:
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Be unused and unworn.
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Not have been washed or damaged.
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Be returned with original tags and packaging where applicable.
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Be in substantially the same condition in which they were received.
Certain products may not be eligible for return where permitted by applicable law, including personalized products, certain hygiene-sensitive products once opened, and items clearly identified as final sale.
5.2 REFUNDS
Where a return is approved, the refund will generally be processed using the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Where permitted by applicable law, Amara Cape Town may wait until the returned product has been received or reasonable proof of return has been provided before processing the refund.
ARTICLE 6 – PRICES AND BILLING
Prices displayed on the website may be changed at any time.
The price applicable to an order is the price displayed at the time the order is completed.
Unless otherwise stated, prices displayed on the website may exclude applicable customs duties, import charges, or other charges imposed by authorities outside our control.
Customers are responsible for providing accurate billing and delivery information.
If an obvious pricing or product information error occurs, we reserve the right to contact the customer and, where permitted by law, correct or cancel the affected order.
ARTICLE 7 – ORDER PROCESSING AND SHIPPING
Orders are generally processed within the timeframe stated on our Shipping Policy.
Estimated delivery times are provided for guidance only and may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, and other circumstances outside our reasonable control.
Where applicable, tracking information will be provided once the order has been shipped.
ARTICLE 8 – PAYMENT
Payment is due at the time the order is placed.
Available payment methods may include:
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Credit and debit cards
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Shop Pay
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Other secure payment methods displayed during checkout
Payment information is processed by secure third-party payment providers.
Amara Cape Town does not store complete credit or debit card details.
We reserve the right to verify payment information and take reasonable steps to prevent fraudulent or unauthorized transactions.
ARTICLE 9 – DELIVERY
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated delivery timeframe:
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9 to 15 business days
These delivery times are estimates and are not guaranteed.
Delivery may take longer during periods of high order volume, public holidays, customs delays, carrier disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate.
ARTICLE 10 – INTELLECTUAL PROPERTY
All content appearing on the Amara Cape Town website, including but not limited to text, photographs, logos, illustrations, videos, product images, graphics, designs, and other materials, is owned by or licensed to Amara Cape Town unless otherwise stated.
No content may be reproduced, copied, distributed, modified, published, or commercially used without prior written authorization, except where permitted by applicable law.
ARTICLE 11 – PRODUCT QUALITY AND CONSUMER RIGHTS
Amara Cape Town aims to ensure that products supplied to customers are of acceptable quality and correspond with their descriptions.
Nothing in these Terms and Conditions is intended to exclude, restrict, or limit any mandatory rights or protections available to consumers under applicable South African law.
If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact our customer service team as soon as reasonably possible.
Where appropriate, please provide:
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Your order number.
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Clear photographs of the product.
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Photographs showing the defect or issue.
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A brief description of the problem.
We will review the matter and provide an appropriate resolution in accordance with applicable law and our policies.
ARTICLE 12 – LIMITATION OF LIABILITY
To the extent permitted by applicable law, Amara Cape Town will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products, or from delays caused by circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
ARTICLE 13 – THIRD-PARTY TOOLS
Our website may make certain tools, features, or services provided by third parties available to customers.
These services may be subject to the terms and policies of the relevant third-party providers.
Amara Cape Town does not guarantee that third-party tools or services will always be available, uninterrupted, or error-free.
ARTICLE 14 – EXTERNAL LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience only.
Amara Cape Town does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Customers should review the terms and privacy policies of third-party websites before using them.
ARTICLE 15 – PROTECTION OF PERSONAL INFORMATION
Personal information collected through our website is processed in accordance with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.
ARTICLE 16 – GOVERNING LAW
These Terms and Conditions shall be interpreted and applied in accordance with the laws of the Republic of South Africa, subject to any mandatory consumer protection rights and legal provisions that may apply.
Nothing in these Terms and Conditions is intended to deprive consumers of rights that cannot lawfully be excluded under applicable South African legislation.
ARTICLE 17 – CHANGES TO THESE TERMS
Amara Cape Town reserves the right to update or modify these Terms and Conditions from time to time.
The version applicable to your purchase will generally be the version in effect at the time the order is placed, unless otherwise required by law.
Any updated version will be published on our website.
ARTICLE 18 – COMPLAINTS AND DISPUTES
If you have a complaint or concern regarding an order, product, payment, delivery, or our Services, please contact our customer service team:
We will make reasonable efforts to review and respond to complaints as soon as practicable.
Where a dispute cannot be resolved directly, the parties may pursue any remedies available under applicable South African law.
ARTICLE 19 – CONTACT
Amara Cape Town
Customer Service: info@amaracapetown.com
Website: amara-capetown.com