Shipping Policy

Shipping Policy

At Amara Cape Town, we take care of every order so it reaches you safely. We work with trusted couriers to make delivery fast and transparent.

This policy follows the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA). It never limits your rights as a consumer under South African law.

1. Shipping costs

Free shipping on all orders, with no minimum spend.

All prices are in South African Rand (ZAR). The total you see at checkout is the total you pay for your order, with no extra delivery fees.

2. Processing and delivery times

  • Order processing: 1–2 business days (Monday to Friday, excluding South African public holidays)
  • Delivery: 9–15 business days after your order is dispatched
  • Estimated total time: 11–17 business days from the day you place your order

These times are estimates and may vary because of public holidays, busy periods or courier delays. In any case, as section 46 of ECTA requires, we will deliver your order within a maximum of 30 days of your purchase.

If your order hasn't arrived within that time, you can cancel it by giving us 7 days' written notice. We'll refund everything you paid, without delay and no later than 30 days after you cancel.

3. Order tracking

Every order ships with a tracking number. When your order is dispatched, you'll receive an email with the tracking number so you can check its status at any time.

4. Where we deliver

We deliver throughout South Africa.

Deliveries to remote or rural areas may take a few extra business days. If you're unsure whether we can deliver to your address, email us before you order.

5. Damaged or incomplete orders

If your order arrives damaged or is missing an item, email us at info@amaracapetown.com as soon as possible with:

  • Your order number
  • Clear photos of the packaging and the product (if it's damaged)
  • A photo of the packing slip (if an item is missing)
  • A short description of the problem

We'll send you a replacement or refund you, at no cost to you. All our products also come with the 6-month warranty under the CPA, as explained in our Refund and Returns Policy.

Glassware and decanters: please check your parcel when it arrives. If anything is broken, keep the product and all the packaging until we've reviewed your claim.

If only the outer box is damaged and the product is in perfect condition, we can't offer a replacement or refund for that reason alone.

6. Tracking says "Delivered" but you haven't received your order

We're responsible for your order until it's delivered to you. If tracking says "Delivered" but you don't have your parcel:

  1. Check your postbox, and ask neighbours, your building's reception or security, or the pickup point shown in tracking.
  2. If you still can't find it, email us at info@amaracapetown.com with your order number.
  3. We'll open a claim with the courier. If they can't confirm that the parcel was delivered correctly, we'll send you a new order or refund you.

Please let us know as soon as you notice the problem, so the courier can investigate more quickly.

7. Changing or cancelling an order

We prepare orders very quickly. If you want to change or cancel your order, email us at info@amaracapetown.com as soon as possible. If it hasn't been dispatched yet, we'll make the change, or cancel it and give you a full refund.

If your order has already been dispatched, you can return it once it arrives, as explained in our Refund and Returns Policy.

8. Contact us

Email: info@amaracapetown.com
Website: amaracapetown.com
Customer service hours: Monday to Friday, 9:00–18:00 Β· Saturday and Sunday, 10:00–15:00 (South African Standard Time, SAST)
Average response time: within 24 hours on business days

Have a question about this page? Visit our contact page.